Refund policy
At Outlet-Limited.com, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions outlined below.
Return Window
We offer a 7-day return policy. This means you have 7 days from the date you receive your order to request a return.
After this period, we unfortunately cannot accept return requests.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The item must be unused, unworn, and in original condition
- All original tags must be attached
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
How to Request a Return
To start a return, please contact our support team at:
Once your request is approved, you will receive instructions on how and where to send your item.
⚠️ Items sent back without prior approval will not be accepted.
Return Address
After approval, please send your return to:
Outlet-Limited Returns
Room 1509, 705 Caoan Road
Jiading District, Shanghai
CHINA (Mainland)
Please make sure your order number is clearly marked on the package.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged
- Incorrect
Please contact us immediately at contact@outlet-limited.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Sale or clearance items (final sale)
- Gift cards
- Items that have been used or damaged after delivery
If you are unsure, please contact us before returning your item.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a replacement is to return your item for a refund and place a new order.
European Union Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason, in accordance with EU consumer protection laws.
Items must still meet standard return conditions (unused, original packaging, tags attached).
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that additional time may be required for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact
If you have any questions regarding returns or refunds, please contact:
Outlet-Limited.com
Email: contact@outlet-limited.com
Phone: +33 5 56 85 65 71
Address: 14 Rue de l'Hôtel Dieu, Banon, 04150, France